May 30

How To Run A Taxi Business Classify Your Problems Properly

In many cases drivers, dispatchers and reservationists are blamed by taxi managers and owners for the things that they dont have any control over.

If you think, for example, that theres a problem with your drivers, you will never find a solution for this problem. Your taxi business cant exist without drivers. You need to reformulate every problem you have in your taxi business into a systems problem. Then and only then can you come up with a solution.

Looking at the problems in your taxi service from the business systems perspective lets you solve the issue once and for all, preventing it from occurring in the future.

Suppose you have a problem with your drivers being rude to your customers. There are two options in this scenario when looking at it from the business systems perspective: if what happens is the fault of the specific person, then you need a better hiring and selection system, so that you dont hire idiots.

If it wasnt the fault of this person (they didnt do something because they didnt know they were supposed to do it), then you need a better training program, better instructions and better directions to follow.

Basically, all the problems within your taxi business can be at-tributed to two things: a lack of a system or a flaw in a system. You need got to start looking at your business systematically, be-cause every time you have a frustration in your business – you have a systems problem.

Systematical thinking has a lot of advantages. If you look at the problems in your taxi business as system problems, youll being able to get to the root of the problem and eliminate it at its source. Also, youll be breaking the dependency of the business on you.

Systematical thinking also decreases stress, because whenever there is a problem, whenever there is a disappointment, it is no longer personal. You either have to create a system or redesign a system.
You also become a better boss, because whenever something happens, youre not quick to blame others, but youre looking at things on a deeper level.


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